This shipping policy outlines important information around shipping when an order is placed online on EOLO Web Portal. It includes details on shipping costs and methods, delivery times etc. 

EOLO- Earth Only Lives Once, a corresponding brand of Earth Sustainable Solutions is the operator of (https://www.eolomarket.com/). You hereby agree to all terms as mentioned below by placing an order through this website. These terms ensure that both parties are aware of this arrangement so that we can mutually protect and set expectations on our service.

1.GENERAL

At Eolo, Customer satisfaction is our prime focus and to achieve that objective we try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we might not be able to fulfil all requests at time of purchase. In this instance, we will try our best to provide all available products and further contact you regarding your preference to await restocking of the concerned item or process a refund as the case maybe.

 

2.SHIPPING COSTS

Many times, international shipping charges vary between retailers significantly due to an increase in carrier charges as well, so we would like to be as transparent as possible. Hence, shipping costs will be calculated during checkout based on weight, dimensions and destination of the items placed in the order. Payment for shipping will be collected along with the purchase. This price will be the final price for shipping cost to the customer.

 

3.DELIVERY TERMS

Usually Domestic shipments take about 2-7 days of transit time.

 

4.DISPATCH TIME

Orders are usually dispatched within 2 business days after the payment has been made. Our logistics partner and vendors usually operate on Monday – Friday during standard business hours, except on national holidays and at such time their warehouses may be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

5.CHANGE OF DELIVERY ADDRESS

For change of delivery address requests, kindly inform us at the earliest and as per our policy we shall be able to change the address anytime before the order has been dispatched.

 

6.ITEMS OUT OF STOCK

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

 

7.EXCEEDING DELIVERY TIME

If delivery time has exceeded the forecasted time, you may contact us so that we can conduct an investigation timely and fill in the gaps wherever required.

 

8.TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

9. PARCELS DAMAGED /BROKEN/EXPIRED

Shipping Charges shall be borne by the Seller in case goods are damaged, broken or expired. Seller shall also bear Shipping charges in case of return or replacement of apparel, footwear or other products.

In case, wrong products are ordered by mistake, the Shipping Charges for the same shall be borne by the Customer.

 

 10.DUTIES & TAXES

GST shall be applied to the price of the goods by the vendor as displayed on the Website.

 

11.CANCELLATIONS

In case of cancellation of orders the same shall only be accepted before the order has been despatched but once the order has been dispatched, recourse shall be provided through the medium of refund policy.

 

12.CUSTOMER SERVICE

For all customer service enquiries, kindly email us at support@eolomarket.com